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Shipping & Returns Policy

Last Updated: October 21, 2026

 

At King Store Market, we are committed to providing our customers with a convenient, transparent, and reliable online shopping experience. This Shipping & Returns Policy explains how orders are processed, shipped, delivered, and handled in the event of a return, refund, or damaged product.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

  • Processing time: Please allow 1–3 business days for order processing and fulfillment.

  • Business days: Processing times exclude weekends and U.S. federal holidays.

  • Order confirmation: You will receive an order confirmation email after your purchase.

  • Shipping confirmation: Once your order has shipped, you will receive an email with tracking information when available.

During periods of high demand, holidays, or unexpected supply chain disruptions, processing may take longer than usual.

Please ensure that your shipping address and contact information are correct before completing your purchase. King Store Market cannot guarantee address changes after an order has entered processing or fulfillment.

2. Shipping Destinations

King Store Market currently focuses on serving customers in the United States.

Shipping availability may vary depending on the product, supplier, and destination. Certain locations, including P.O. boxes, military addresses, U.S. territories, or remote areas, may have limited shipping options.

Please check the shipping options available at checkout before placing your order.

3. Shipping Times

Because our products may be fulfilled by different suppliers and shipping partners, delivery times can vary by item and destination.

Estimated delivery timeframes will be displayed at checkout when available. If a specific delivery estimate is not provided, please contact our customer support team before ordering.

Delivery estimates are not guaranteed and may be affected by customs inspections, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Important: If your order contains multiple products, items may arrive in separate packages and on different dates.

We appreciate your patience while your order makes its way to you.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any available free-shipping promotions will be subject to the conditions stated in the applicable offer.

Unless expressly stated otherwise, product prices do not include any import duties, customs fees, or other government-imposed charges that may apply.

5. Order Tracking

When tracking information is available, we will send it to the email address associated with your order.

Please allow a few business days after receiving your shipping confirmation for tracking information to become active.

If your tracking status has not updated for several days, please contact us at our customer support email. We will review the available information and help you determine the next steps.

Tracking updates may occasionally be delayed while a package is transferred between shipping partners.

6. Customs and Import Procedures

Some products may be shipped from international fulfillment locations.

Depending on the shipment, customs inspections or other import procedures may apply and may affect delivery times.

Customers are responsible for any applicable customs duties, import taxes, or fees that are legally payable by the recipient, unless otherwise stated at checkout or required by applicable law.

King Store Market cannot guarantee specific customs clearance times.

7. Returns and Eligibility

We want you to be satisfied with your purchase. If an item does not meet your expectations, you may request a return subject to the conditions below.

Return request window: Please contact us within 30 days of delivery to request a return.

To be eligible for a standard return:

  • The item must be unused and in its original condition.

  • The product should include its original packaging, accessories, manuals, and any items supplied with it.

  • You must provide your order number and a brief explanation of the reason for the return.

  • You must receive return instructions from our customer support team before sending an item back.

Some products may be subject to additional restrictions because of their nature, hygiene requirements, safety considerations, or applicable law. Any such restrictions will be communicated where applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photos or a short video showing the issue, if reasonably available.

After reviewing your request, we will explain the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

For verified damaged, defective, or incorrectly supplied items, King Store Market will provide appropriate instructions and will not require you to bear return shipping costs when prohibited by law or when we have agreed to cover those costs.

Please contact us before returning any product.

 

9. How to Request a Return

To start a return, follow these steps:

  1. Email our customer support team at [your support email address].

  2. Include your order number, the product name, and the reason for your request.

  3. Wait for our team to review your request and provide return instructions.

  4. If the return is approved, follow the instructions provided, including the designated return address and shipping method.

Please do not send products directly to an address found on a supplier's website or package without our authorization. Our return instructions may differ from the original shipping address.

Returns sent without prior authorization may experience delays in processing.

10. Return Shipping Costs

For standard returns due to a change of mind, ordering the wrong item, or personal preference, the customer is generally responsible for return shipping costs unless otherwise stated in the applicable offer or required by law.

For items that arrive damaged, defective, or incorrect, we will provide an appropriate resolution and cover return shipping where applicable.

Original shipping charges, if any, are generally non-refundable for standard returns, except where required by law or where the return results from our error.

We recommend using a trackable shipping service for approved returns, as we cannot confirm receipt of an item without sufficient delivery information.

11. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will generally be issued to the original payment method.

  • Please allow up to 10 business days for us to process the refund after the return has been received and approved.

  • Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If you have not received your refund after the applicable processing period, please contact our customer support team.

Refund eligibility and timing remain subject to applicable law and the circumstances of the order.

12. Cancellations and Order Changes

If you need to cancel an order or change your shipping address, contact us as soon as possible.

We can attempt to accommodate your request if the order has not yet entered processing or fulfillment. However, once an order has been processed, shipped, or otherwise committed to fulfillment, cancellation or modification may no longer be possible.

If cancellation is approved before shipment, the applicable refund will be processed to the original payment method.

If the order has already shipped, you may need to follow the return procedure described in this policy.

13. Lost, Delayed, or Undelivered Packages

If your package has not arrived within the estimated delivery timeframe, please contact us so we can review the tracking information and available shipping records.

If tracking indicates that a package was delivered but you cannot locate it, we recommend checking your delivery area, mailbox, household members, neighbors, or the carrier's delivery confirmation.

We will review the circumstances and help determine the appropriate next steps.

Each case will be assessed individually. Any replacement or refund will be handled in accordance with the circumstances, our applicable policies, carrier information, and applicable law.

14. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is returned to the sender or cannot be delivered because of an incorrect or incomplete address provided by the customer, please contact us to discuss available options.

Additional shipping charges may apply if reshipment is necessary, where permitted by law and agreed upon before the additional charge is incurred.

If the delivery issue results from an error on our part, we will work with you to find an appropriate resolution.

15. Multiple Shipments

Some products may ship separately because King Store Market works with fulfillment partners that may use different warehouses and shipping methods.

As a result, items purchased in the same order may arrive in separate packages.

You may receive separate tracking details for each shipment. This does not necessarily mean that any item is missing from your order.

If an item appears to be missing beyond its estimated delivery timeframe, please contact us for assistance.

16. Contact Us

If you have questions about shipping, returns, exchanges, refunds, or an existing order, our customer support team is here to help.

Store: King Store Market

Email: infokingstoremarket@gmail.com

Website: https://www.kingstoremarket.com/

When contacting us about an order, please include your order number so we can assist you more efficiently.

Thank you for shopping with King Store Market. We appreciate your trust and look forward to serving you.

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